Complaints Procedure

What should you do if you have a complaint?

If you have any complaints about the services provided, please take the following steps:

  1. Contact your financial adviser & tell them about your complaint.
  2. If your adviser has not satisfactorily resolved your complaint within within 3 working days, please contact us on the below listed contact details:
    Mr Angus McLeod
    Advice IQ Partners Pty Ltd
    GPO Box 1680
    Brisbane QLD 4001
    Phone: 07 3164 7938
  3. If you do not receive a satisfactory outcome or have not received a response within 45 days, you have the right to refer the matter to the Financial Ombudsman Service. They can be contacted on:Financial Ombudsman Service
    GPO Box 3
    Melbourne Vic 3001
    Phone: 1800 367 287